Returns and Refunds Policy – LRKN.4X4&CAMPING

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Returns and Refunds Policy

Summary

  • No change-of-mind returns or refunds, including incorrect selection, sizing, or preorder delays.

  • Refunds or replacements are only provided where required under Australian Consumer Law (ACL) — for items that are faulty, damaged, or not as described.

  • For any return or warranty questions, contact lrkn4x4andcamping@hotmail.com or visit our Contact Us page.

1. Change of Mind & Preorders

We do not offer refunds, returns, or exchanges for change of mind, incorrect selection, or preorder delays.
All preorder timeframes are estimates only and may vary due to production, shipping, or logistics factors.
By placing a preorder (including for our calendars), you acknowledge and agree to these terms.

2. Faulty, Damaged or Incorrect Items

Your purchase comes with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the issue is not a major failure.

If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of receiving your order by emailing lrkn4x4andcamping@hotmail.com with your order number and clear photos of the issue.
We’ll assess your claim and, if approved under ACL, arrange a repair, replacement, or refund (at our discretion, unless otherwise required by law).

Refunds are processed to your original payment method. Please note your bank or card provider may take additional time to post the refund.

3. Claim & Return Window

All claims for faulty, damaged, or incorrect items must be lodged within 30 days of receiving your order.
We may request proof of purchase, photos, or a brief description of the issue.

If your return is accepted, you will receive a prepaid return label and detailed instructions.
Items returned without prior approval will not be accepted.

4. Condition of Returned Goods

Unless the ACL provides otherwise, returned items must be in the condition received — unused, unwashed, with all tags attached, and in the original packaging.
Please ensure items are packed carefully to prevent damage in transit.

5. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable unless faulty:

  • Bikinis/swimsuits

  • Personal care items

  • Food or consumables

  • Custom, made-to-order, or personalised items

  • Hazardous materials, flammable liquids or gases, and batteries

  • Gift cards, sale, or clearance items

6. Exchanges

We do not offer direct exchanges.
If your return is approved, the quickest way to get what you want is to place a new order and process the original item as a return where eligible under ACL.

7. Warranty Information

Our voluntary warranty exists in addition to your rights under the Australian Consumer Law and does not limit or override them.

It does not cover:

  • Improper use, misuse, or modification

  • Damage caused during installation or removal

  • Damage caused by weather, mould, insects, animals, or fair wear and tear

  • Costs of installation, removal, return shipping, or travel to remote areas

  • Damage or loss in transit (we recommend insuring freight for returns)

All faulty items are assessed by our warranty department before any claim is finalised.

8. How to Make a Claim

  1. Visit our Contact Us page or email info@larrikin4x4andcamping.com.

  2. Include your order number, proof of purchase, clear photos/videos, and a description of the issue.

  3. Wait for our team to assess and confirm next steps.

  4. If approved, we’ll provide a return label and instructions for the return process.

Please retain your proof of purchase — this is required for all claims.

9. Shipping & Delivery

  • We do not ship to P.O. Boxes.

  • Tracking details are provided once your order has been dispatched.

  • Delivery times may vary depending on your location and product availability.

  • Preorder dates are estimated only and subject to production or courier delays.

Important Notice — Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Please note:

  • No cash refunds will be issued.

  • All faulty items must be assessed by our warranty department before finalisation.