Customer Transparency – LRKN.4X4&CAMPING

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Customer Transparency

Transparency & Business Information Policy

Last updated: 14/10/2025

At LRKN4X4 & Camping (including the Chicks n Rigs and Spicy Calendar brands), we’re committed to full transparency about who we are, how we operate, and how you can reach us. This page is designed to meet Google Merchant Center’s best practices on business identity, policies, and customer interaction.

Our Business Identity

Our Business Model

We operate as a direct-to-consumer online retailer, with products sold via our website and selected partners.

  • Product Sourcing: We work with trusted Australian suppliers and manufacturers to ensure quality.
  • Fulfilment: Orders ship from our warehouse or fulfilment partners. Dispatch estimates are shown on product pages.
  • Pricing: Prices are displayed in AUD and include GST where applicable. Promotions and discount codes are clearly disclosed.
  • Made-to-Order / Pre-Sale: Some items are produced on demand. Lead times are always stated on the product page.

Customer Policies

Shipping & Delivery

We offer standard and express options via Australia Post and trusted couriers. Delivery estimates, tracking, and fees are displayed at checkout and detailed in our Shipping Policy

Returns & Refunds

We accept returns for faulty, damaged, or incorrect items in line with Australian Consumer Law. Full instructions are in our Returns and Refund Policy. 

Cancellations

Orders can be cancelled prior to fulfilment by contacting us. If dispatched, standard return procedures apply as per our returns policy.

Payments & Security

Payments are processed securely via encrypted gateways (e.g., Shopify Payments, PayPal, Afterpay). We do not store credit card details and follow PCI-DSS standards.

Customer Interaction

  • Support: Reach us anytime at lrkn4x4andcamping@hotmail.com or via our Contact page.
  • Order Updates: You’ll receive confirmation, fulfilment, and tracking emails automatically.
  • Response Time: We aim to respond within 24–48 business hours.

Socials:

Privacy & Data Protection

We collect only the data needed to fulfil your order and improve your experience. For full details, see our Privacy Policy 

Commitment to Transparency

  • Our business identity and contact information are clearly visible and accurate.
  • Policies on shipping, returns, and privacy are published and kept up to date.
  • Product listings accurately reflect pricing, availability, and imagery shown on our website.